Privacy Policy

This Privacy Policy outlines how Fleevigo (“we”, “our”, or “us”) collects, uses, and protects your personal information when you use our services, including our website, mobile apps, and any other digital tools provided by us (collectively, the “Service”).

By using the Fleevigo Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with capitalized first letters have meanings defined below. These definitions apply whether the terms appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique profile created by You to access and use our Service.
  • Affiliate means any entity that controls, is controlled by, or is under common control with Fleevigo.
  • Application refers to the Fleevigo Rider App or Customer App, downloaded via the iOS App Store or Google Play.
  • Company (also referred to as “we,” “us,” or “our”) means Fleevigo Limited.
  • Cookies are small files placed on your device to store browsing data and user preferences.
  • Country refers to: Kenya
  • Device means any internet-connected device such as a smartphone, tablet, or computer.
  • Personal Data refers to any information that relates to an identified or identifiable person.
  • Service refers to Fleevigo’s website, mobile apps, and digital platforms.
  • Service Provider refers to any third-party vendor or contractor that processes data on behalf of Fleevigo.
  • Third-party Social Media Service refers to platforms like Facebook or Google you may use to register or log into our apps.
  • Usage Data refers to data collected automatically such as app usage, screen interactions, or page visit durations.
  • Website refers to Fleevigo’s official site, accessible from fleevigo.com
  • You refers to the individual using our Service, or the company or organization on behalf of which the individual is using the Service.

Collecting and Using Your Personal Data

What Information Do We Collect?

We may collect the following information:

  • Name
  • Email address
  • Phone number
  • Location data (live and background)
  • Driver’s license or ID
  • Transaction and delivery history
  • Device information (OS, IP address, etc.)

You may provide this information when registering, placing an order, using the Rider App, or communicating with our support team.

Why Do We Collect Your Information?

We use your data to:

  • Personalize your app experience
  • Improve platform functionality and delivery operations
  • Provide customer support
  • Process payments or delivery orders
  • Manage rider dispatch and route optimization
  • Ensure platform safety and fraud prevention
  • Send occasional updates, promotions, or service-related notifications

Your personal data will not be sold, traded, or shared without your explicit consent, except as outlined in this policy.

How Do We Protect Your Information?

We implement multiple layers of digital security, including:

  • SSL certificates
  • Encrypted data transfers via HTTPS
  • Passwords stored in hashed format
  • Strict access controls and internal data governance

Why Background Location Permission in the Rider App?

Fleevigo’s Rider App requires background location access to:

  • Detect your proximity to pickup and drop-off locations
  • Send job requests based on your current location
  • Track delivery performance and rider availability
  • Ensure rider safety during active delivery sessions

This permission is only active when the rider is marked “Online.”

Do We Use Cookies?

Yes. Cookies help us:

  • Recognize returning users
  • Remember login states
  • Serve relevant content and advertising

We may also allow third-party services like Google Analytics or Facebook Pixel to place cookies for analytics and marketing purposes. You may manage cookie preferences in your browser settings.

Do We Disclose Your Information to Outside Parties?

We do not sell or rent your personal data.
We may share your information with trusted partners and vendors who:

  • Help us provide services (e.g., payment processors, mapping tools)
  • Are bound by strict confidentiality agreements

We may also disclose your data to comply with legal obligations or protect our rights and safety.

Third-Party Links

Our Services may contain links to third-party websites or tools. These external sites have their own privacy policies, and we are not responsible for their content or practices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. All updates will be posted on this page, and your continued use of the Service constitutes your agreement to those changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, feel free to contact us:

📧 Email: kenya@fleevigo.com
🌐 Website: www.fleevigo.com